Price List

Vehicle Booking & Reservation Changes

1. Reservations can be made online at least 3 days before the scheduled pickup time. Vehicle arrangements will be confirmed by our customer service team after full payment is received.
2.During public holidays, long weekends, and special festive periods (including Chinese New Year), customers are advised to make reservations 1–2 weeks in advance.
3. Reservation changes must be requested at least 3 days before the scheduled pickup time. No amendment fee will be charged (cancellation requests are subject to our cancellation policy).
4. Additional stops, including temporary stop requests, must be informed to our customer service team and will be charged according to the final quotation provided.
5. Please ensure all booking information is entered accurately. The details provided may affect the final service charges and cannot be modified after confirmation. Once you receive your booking reference number, please review your information carefully. Rosnir shall not be held responsible and no refund will be provided if services cannot be delivered due to incorrect information submitted by the customer.


Luggage Capacity & Responsibility

1. Standard 5-Seater vehicles can accommodate a maximum of 3 passengers and 3 pieces of luggage up to 24 inches. For more than 3 pieces or luggage larger than 24 inches, a 7-Seater vehicle is required.
2. Luxury 7-Seater vehicles can accommodate up to 5 passengers and 4 pieces of luggage up to 26 inches. For more than 4 pieces or luggage larger than 26 inches, a 9-Seater vehicle is required.
3. Luxury 9-Seater vehicles can accommodate up to 8 passengers and 7 pieces of luggage up to 28 inches. For more than 7 pieces or luggage larger than 28 inches, two 9-Seater vehicles are required.
4. 18-Seater vans can accommodate up to 13 passengers and 12 pieces of luggage up to 28 inches. Additional vehicles are required if the luggage exceeds the stated limit.
5. For safety reasons, all luggage, including hand-carry items, must be placed in the vehicle’s luggage compartment. Important documents, passports, wallets, and other valuable items should be kept with passengers and must not interfere with driving safety.
6. Passengers are responsible for their own personal belongings. Our drivers may assist in handling luggage but Rosnir will not be liable for loss or damage unless caused by our staff’s negligence.
7. Vehicle availability is subject to operational arrangements. Specific vehicle models cannot be guaranteed. Rosnir reserves the right to provide an equivalent vehicle replacement when necessary.
8. We are committed to delivering a premium travel experience. If there are any issues such as driver lateness, unpleasant vehicle conditions, improper attire, or unprofessional attitude, passengers may contact our customer service team for assistance.
9. All charges include vehicle rental, driver service, fuel, passenger insurance, and toll fees.

Pricing Information

1. A night surcharge applies from 10:00 PM to 6:00 AM. Please refer to our price list for details.
2. Additional charges may apply during festive seasons. Please contact our customer service team for confirmation.
3. Overtime charges will apply after a 10-minute grace period and will be calculated based on a minimum of 1 hour.
4. If the driver has waited beyond the allowed waiting time and is unable to contact the passenger, the trip will be considered a no-show and 50% of the total fare will be charged.
5. Child Safety Seat / Booster Seat: RM30 per seat.
6. Airport Meet & Greet Signage Service: RM50 per service.


Service Guidelines

Airport Drop-Off Service
1. Please keep your mobile phone available before your scheduled pickup time. The driver will contact you, and you may also contact the driver directly.
2. The driver will wait up to 30 minutes after the scheduled pickup time.
3. Waiting beyond 30 minutes (including multiple stops) will incur overtime charges calculated per hour.
4. If the passenger cannot be contacted after 30 minutes, the driver will leave and the trip will be considered a no-show with a 50% fare charge.
5. Temporary changes to the pickup location require customer service confirmation and additional charges may apply.
6. If the driver is late, please contact our customer service team immediately for assistance.
7. Rosnir is not responsible for any private bookings made directly with drivers outside our official platform.

Airport Pickup Service
1. Please keep your mobile phone available upon flight arrival. The driver will contact you, and you may also contact the driver directly.
2. The driver will wait up to 90 minutes after your flight arrival time.
3. Waiting beyond 90 minutes will incur overtime charges.
4. If the passenger cannot be contacted after 90 minutes, the trip will be considered a no-show and 50% of the fare will be charged.
5. If a vehicle is still required after the 90-minute waiting period, our customer service team may assist with a new arrangement, subject to vehicle availability.
6. If you arrive earlier than your scheduled pickup time, immediate vehicle arrangement is subject to availability and cannot be guaranteed.
7. Changes to the pickup location require customer service confirmation and additional charges may apply.
8. If the driver is late, please contact our customer service team immediately.
9. Rosnir is not responsible for any private bookings made directly with drivers outside our official platform.

One-Day / Multi-Day Charter Service
1. One-day city charter services require a minimum booking of 4 hours, while interstate charters are calculated based on a minimum of 10 hours.
2. Multi-day charter services are based on 10 hours of service per day.
3. One-day charters include driver service, fuel, toll, and parking fees. Multi-day charters additionally include the driver's accommodation expenses.
4. Charter duration starts from the confirmed booking time. Overtime charges will apply according to the vehicle category.
5. Reducing the charter duration or ending the trip earlier after the service has started will not qualify for any refund. Additional hours or days will be charged accordingly.
6. Cancellations made more than 7 days before the service date are eligible for a full refund.
7. Cancellations within 7 days are subject to the cancellation policy.
8.All vehicles are covered by compulsory insurance, third-party liability insurance, and passenger insurance.
9. Please provide your itinerary and stop locations during booking. Our driver will confirm the journey details with you.
10. For charter services including airport pickup, the charter duration begins from the passenger pickup time.
11. Additional sightseeing time may be arranged depending on the number of charter days booked.
12. For customized itineraries, please contact our customer service team.
13. Rosnir is not responsible for any private bookings made directly with drivers outside our official platform.

Cancellation Policy
1. Full refund will be provided for cancellations made more than 7 days before the scheduled service date.
2. Cancellations made within 7 days before the service date are non-refundable.
3. Any date change requested due to personal reasons will be treated as a cancellation and handled according to the cancellation policy.
4. No refund will be provided for services terminated during the trip due to reasons not caused by Rosnir.
5. In the event of force majeure, Rosnir will notify customers and arrange a rescheduling or refund accordingly.