Things You Need to Know
Frequently Asked Questions
About
Rosnir is a professional point-to-point private charter transportation service.
We specialize in creating customized travel journeys for tourists and providing efficient transportation solutions for business travelers. With reasonable pricing, we take you directly to your desired attractions, hotels, or destinations — saving you the hassle of transfers and the inconvenience of traveling with luggage, allowing you to enjoy a smoother and more comfortable journey.
No, Rosnir is a private charter transportation service. All our rides are exclusively arranged for you, ensuring a more comfortable, convenient, and personalized travel experience.
Yes. Rosnir is a legally operated and fully licensed transportation service. We are also covered with comprehensive passenger liability insurance, ensuring our customers can travel with confidence, comfort, and peace of mind.
Rosnir offers both one-way private transfers and hourly charter services, allowing you to choose the transportation option that best suits your travel needs.
Payment
We currently accept credit cards (VISA/MasterCard), debit cards, cash payments, e-wallets, and bank transfers. Our online payment system is protected with SSL encryption to ensure your personal and payment information remains secure.
Yes. An e-receipt will be sent to the original booker’s email within one week after the trip is completed.
For company claims, please enter the company name and registration number during checkout. If you need the receipt earlier, please inform us in advance.
Modifications & Cancellations
No cancellation fee will be charged, and a full refund will be provided if the cancellation request is submitted within the specified time period. No refund will be given after the cancellation deadline, except in cases of natural disasters or unforeseen circumstances.
One-way transfers and hourly charter services:
Cancellation requests must be submitted before 6:00 AM, 7 days prior to the scheduled pickup date to be eligible for a full refund.
Once your cancellation request is submitted, the refund process will begin within 1 working day. As Rosnir uses a third-party payment gateway, the refund processing time may take 3–5 working days by the bank and an additional 5–7 working days by the payment provider. Therefore, it may take approximately two weeks for the refund to be fully credited back to your credit card account.
Yes. If you have completed your online booking and wish to make changes, please reply directly to your booking confirmation email and inform us of the details you would like to modify. Our customer service team will assist you with the amendment.
Please note that all modification requests must be submitted via your booking confirmation email within the specified timeframe. Once the driver’s schedule has been arranged, no further changes can be made.
One-way transfers and hourly charter services:
Modification requests must be submitted before 6:00 AM, one day prior to the scheduled pickup date.
Meeting the Driver
One day before your ride, we will create a group chat via communication apps such as Line, WhatsApp, or WeChat. All necessary details, including the driver’s name, contact number, and vehicle plate number, will be shared in the group.
On the day of your ride, you may contact the driver directly by phone.
Your safety and peace of mind are our top priorities. Whether you choose a one-way private transfer or an hourly charter service, we provide professional drivers and well-maintained vehicles, so you never have to worry about riding with unknown or unverified transportation providers.
All our drivers are carefully selected based on their driving experience and safety awareness, while our vehicles undergo regular inspections and strict maintenance checks to ensure every journey is safe, reliable, and comfortable.
Airport Pickup & Drop-Off
No worries. As long as you provide accurate flight information, our drivers will monitor your flight status in real time.
If your flight is delayed, your pickup time will be adjusted accordingly. If the delay does not affect the driver’s next schedule, the original driver will wait for you at the airport. If the delay is too long and affects subsequent bookings, we will arrange another driver and notify you accordingly at no additional charge.
However, if the delay causes the pickup time to fall within the late-night service period (10:00 PM – 6:00 AM), a night surcharge will apply. Please note that temporary driver arrangements may result in additional waiting time, and compensation will not be provided for such delays.
If your flight arrives earlier than expected and the driver is available, your pickup may be arranged earlier. If the driver is unable to accommodate the earlier arrival, please follow your original scheduled pickup time. If you choose not to use the service due to an early arrival, the payment will not be refunded.
If you request to delay your airport pickup for personal reasons and the driver agrees to wait, an additional waiting fee will apply starting from the 31st minute after the original scheduled pickup time. A charge will be applied for every 30-minute interval (any duration less than 30 minutes will be counted as 30 minutes). The waiting fee must be paid directly to the driver in cash.
If the driver is unable to accommodate the extended waiting request, we recommend boarding the vehicle at the scheduled time. Failure to do so will be considered a cancellation of the service, and no refund will be provided. Please arrange your pickup time carefully.
Your safety and peace of mind are our top priorities. Whether you choose a one-way private transfer or an hourly charter service, Rosnir provides professional drivers and well-maintained vehicles, ensuring you never have to worry about riding with unverified transportation providers.
We carefully select all our drivers based on their driving experience, professionalism, and safety awareness. Our vehicles also undergo regular inspections and strict maintenance checks to ensure every journey is safe, reliable, and comfortable.
Special Requirements
Yes. Children and infants are also included in the passenger count. Please enter the actual total number of passengers, including adults, children, and infants.
For safety reasons, children under 12 years old are not allowed to sit in the front passenger seat and should be seated in the rear seats.
Sorry, we do not provide this service at the moment.
In a foreign country, exchanging money and getting a SIM card can be confusing. With a private charter driver who knows the local area well, you can receive practical guidance to complete these essentials smoothly and avoid unreliable information.
Others
On the day of your scheduled ride with Rosnir, our driver reserves the right to refuse service under the following circumstances:
If the number of passengers or the amount of luggage exceeds the quantity stated in your booking. Please ensure that you provide the actual number of passengers and luggage, including adults, children, and infants, when making your reservation.
Tipping is not mandatory and is entirely at your own discretion. However, it is often considered a gesture of appreciation and gratitude for the driver’s service.
The amount of the tip depends on your satisfaction with the service provided. If you feel that your driver has delivered excellent service and ensured a safe, comfortable, and enjoyable journey, you are welcome to offer a tip as a token of your appreciation.
You can find our online customer service chat at the bottom right corner of this website. Our customer service hours are from 8:00 AM to 8:00 PM.