Refund Policy
Refund Policy
Full Refund
A full refund will be provided under the following circumstances:
- Cancellation made more than 7 days before the scheduled service date.
- Force majeure events such as natural disasters or flight cancellations (supporting documents are required).
- Failure of Rosnir to provide the booked service due to reasons on our side.
Partial Refund
A 50% refund will be provided under the following circumstances:
- Cancellation made 3–7 days before the scheduled service date.
- Last-minute cancellation due to personal reasons (a minimum of 24 hours’ prior notice is required).
Non-Refundable Cases
No refund will be provided under the following circumstances:
- Cancellation made within 3 days before the scheduled service date.
- No-show (the customer does not appear at the scheduled pickup location without prior notice).
- Failure to complete the service due to incorrect information provided by the customer.
Refund Processing
Processing Time
Online Payments:
Refunds will be returned to the original payment method within 7–14 working days.
Cash Payments:
Customers are required to provide a bank account number, and the refund will be transferred within 10 working days.
Refund Method
- Refunds will be returned via the original payment method (credit card, debit card, or e-wallet).
- Alternative refund methods may be arranged under special circumstances upon mutual agreement.
Important Notes
- Refund amounts do not include payment gateway or platform transaction fees.
- Exchange rate fluctuations may result in slight differences between the refunded amount and the original payment amount.
- Refund processing time may be longer during public holidays and festive periods.
Special Circumstances
- If a trip is terminated earlier than scheduled, the final charge will be calculated based on the actual service time used, and any remaining balance will be refunded.
- In the event of vehicle breakdowns or driver-related issues, Rosnir will provide a full refund or arrange an alternative service.
Friendly Reminder:
We recommend purchasing travel insurance to protect against unexpected situations. For refund assistance, please contact our customer service team at +60 12-808 6784 (WhatsApp / Line / WeChat).